At Finactt Consultancy, we are committed to ensuring customer satisfaction through a structured Grievance Redressal Mechanism.
1. Lodging a Complaint
If you have any concerns, you can register a complaint through:
📞 Phone: 8097376777 / +91 98700 99098
📧 Email: Finacttgroup@gmail.com
📍 Address: [Your Office Address]
Include your full name, contact details, loan reference number (if applicable), and a brief description of the issue.
2. Complaint Handling Process
Step 1: Acknowledgment
Complaints are acknowledged within 2 working days via email or phone.
Step 2: Investigation & Resolution
Our grievance team investigates the issue and coordinates with financial institutions if necessary. A resolution is provided within 7 to 10 working days.
Step 3: Escalation (If Unresolved)
If unresolved, escalate the complaint to our Grievance Redressal Officer:
📧 Email: [Grievance Officer Email]
📞 Phone: [Grievance Officer Contact]
A final resolution is provided within 15 working days.
3. Regulatory Escalation
If still unresolved, you may approach the concerned financial institution or the Banking Ombudsman/Regulatory Authority as per applicable guidelines.
4. Commitment to Fair Resolution
We strive to address grievances transparently, fairly, and in a timely manner.
📞 Phone: 8097376777 / +91 98700 99098
📧 Email: Finacttgroup@gmail.com